Man With Van Haroldwood Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Haroldwood provides removals, transport, delivery, and related van service work for domestic and commercial customers. By making a booking, confirming a quotation, or allowing services to begin, the customer agrees to be bound by these terms. The purpose of this page is to explain the responsibilities of both parties clearly and fairly, so that the service can be delivered efficiently and with proper care.

These terms apply to all man with van Haroldwood services unless a separate written agreement states otherwise. They cover the booking process, payments, cancellations, liability, waste handling, and the law that applies if a dispute arises. Customers are encouraged to read the full terms before confirming any booking, especially where there are items of high value, restricted access, time-sensitive requirements, or disposal needs.

In these terms, references to “we”, “us”, and “our” mean the service provider operating the Haroldwood man with van service. References to “you” and “your” mean the customer, hirer, or authorised representative making the booking. If a customer books on behalf of another person, the person making the booking remains responsible for payment and for ensuring that the information provided is accurate and complete.

1. Booking Process

Bookings are normally made by providing the service details, including collection address, delivery address, access conditions, preferred date, item list, and any special handling requirements. A quote may be based on the information supplied at the time of enquiry. If the details later change, the quotation may be revised to reflect the updated work, timing, or resources required. A Man With Van in Haroldwood booking is only confirmed once we have accepted the request and, where required, a deposit or written confirmation has been received.

It is the customer’s responsibility to provide accurate information about stairs, lifts, parking restrictions, item weight, item dimensions, and any likely delays. If access is more difficult than described, extra charges may apply or the service may need to be rescheduled. We may decline or suspend a booking if the circumstances are unsafe, unlawful, or materially different from those described at the time of booking. Any estimated arrival time is given in good faith, but it is not a guaranteed exact time unless expressly agreed in writing.

Where a customer requests assistance with loading, unloading, assembly, disassembly, or placement of items, this must be stated at the time of booking. Our team will only carry out tasks that are reasonably safe and within the scope of the agreed service. We may refuse to move items that are excessively heavy, unstable, contaminated, or likely to cause damage to property or injury to persons. The customer must be present, or an authorised adult must be available, to give instructions and confirm completion unless otherwise agreed.

2. Prices and Payments

Prices are usually based on the type of service, duration, distance, manpower required, and any specialist handling or waiting time. Quotes may be fixed or estimated. Where a quotation is estimated, the final price will reflect the actual circumstances of the job. Additional charges may apply for congestion, additional stops, tolls, ferry fees, parking costs, waiting time, difficult access, extra labour, or changes requested by the customer after the booking has been accepted.

Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due on completion of the service, and we may require a deposit in advance to secure the date. We accept only the payment methods that we state as available from time to time. If payment is not made when due, we may withhold release of goods, suspend further work, or charge reasonable recovery costs as permitted by law. Any discounts or promotional rates apply only where clearly stated and may be withdrawn without notice for future bookings.

Unless expressly stated, all prices are exclusive of third-party charges. Any extra costs incurred due to circumstances outside our reasonable control, or due to inaccurate information supplied by the customer, may be added to the final invoice. If the customer requests that the vehicle waits beyond the scheduled period, an hourly waiting charge may be applied. We reserve the right to request proof of identity or authority before releasing goods or accepting payment by a disputed or unusual method.

3. Cancellations, Rescheduling, and Non-Attendance

If you need to cancel or reschedule a booking, you should notify us as soon as possible. Cancellation charges may apply depending on the amount of notice given, whether planning or vehicle time has already been reserved, and whether the service day is imminent. Where a deposit has been paid, part or all of it may be retained to cover administrative costs and lost availability, unless a different arrangement has been agreed in writing. No cancellation charge will be applied where required by law.

If the customer is not present at the agreed time and location, or if access cannot be obtained, the booking may be treated as a late cancellation or a wasted journey. In that case, the customer may be charged for costs incurred, including labour time and travel time. If we are unable to complete the job because the customer fails to provide the necessary information, permits, keys, parking arrangements, or authorised access, any delay or additional visit may incur further charges.

We may also cancel or reschedule where circumstances make it unsafe or impractical to perform the work as agreed, including severe weather, vehicle breakdown, staff illness, traffic disruption, or other events beyond our control. In such cases, we will use reasonable efforts to offer an alternative appointment or refund any advance payment relating to the cancelled portion of the service. We will not be liable for indirect loss arising from a rescheduled booking where the delay is caused by events outside our reasonable control.

4. Liability and Property Care

We will take reasonable care when handling goods and property, but our liability is limited to losses directly caused by our negligence or breach of these terms. We are not responsible for pre-existing damage, wear and tear, inherent weakness, hidden defects, or damage resulting from items being improperly packed, assembled, or secured by the customer. Where the customer asks us to move fragile, valuable, antique, or sentimental items, the customer remains responsible for adequate packing, protection, and disclosure of any special handling requirements.

Unless otherwise agreed in writing, we do not provide a specialist packing, valuation, or insurance service. Customers are advised to arrange suitable cover for items of high value or unusual risk. We do not accept liability for loss of profit, loss of business, loss of opportunity, emotional distress, or any indirect or consequential losses. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded under UK law.

If damage or loss is alleged, the customer must notify us within a reasonable period and provide evidence where requested, including photographs and item details. We may inspect the item or property before any liability is assessed. Our total liability for a claim, unless otherwise required by law, will not exceed the amount paid for the specific service giving rise to the claim. This limit applies to the fullest extent permitted by applicable law and does not affect statutory consumer rights.

5. Customer Responsibilities

The customer must ensure that all items are ready for collection, adequately packed, and legally fit to be transported. Goods must not contain hazardous substances, illegal items, stolen property, or anything that could endanger people, animals, or property. The customer is responsible for obtaining any permissions needed from landlords, building managers, neighbours, or local authorities where access, loading, or parking restrictions apply. If any permit or notice is needed, it remains the customer’s duty to arrange this unless expressly included in the service.

You must also ensure that all information provided is truthful and complete. If the customer fails to disclose that an item is especially fragile, heavy, valuable, contaminated, or difficult to move, we will not be responsible for resulting delay or damage. We may refuse to carry out a task if we believe it may breach health and safety requirements, road traffic rules, or any legal duty. Our team may ask the customer to sign or verbally confirm acceptance of the completed work before leaving the site.

Where the service involves multiple stops, storage-in-transit, or waiting for access, the customer must remain contactable during the agreed service window. If instructions are unclear, contradictory, or unavailable, we may use our reasonable judgment to protect the goods and complete the job efficiently. Any costs arising from repeated changes to instructions, last-minute amendments, or customer delays may be charged in addition to the original quote.

6. Waste Regulations and Disposal

If the service includes removal, disposal, or transport of waste, the customer must clearly identify the waste type in advance. We will only collect and dispose of waste in accordance with applicable UK waste regulations and environmental requirements. The customer must not conceal hazardous, clinical, electrical, chemical, or prohibited waste within general items. Any load may be inspected before acceptance, and we may refuse items that cannot lawfully be carried or disposed of under the terms of our licence and the relevant regulations.

Where waste transfer is included, a waste transfer note or similar record may be required, and the customer agrees to provide accurate descriptions of the materials being removed. The customer remains responsible for ensuring that waste is lawfully presented for collection and that no items are transferred in breach of any duty of care. We do not accept responsibility for unlawful disposal caused by incorrect description, incomplete disclosure, or the inclusion of prohibited materials.

It is the customer’s responsibility to ensure that unwanted items are genuinely waste and not subject to special handling, re-use restrictions, or separate licensing requirements. If we reasonably believe that any load contains unauthorised or regulated materials, we may stop work immediately, isolate the affected items, and notify the customer of the next steps. Any additional storage, return, or disposal costs resulting from inaccurate classification will be charged to the customer where permitted by law.

7. Force Majeure, Complaints, and General Terms

We will not be liable for delay or failure to perform where the cause is beyond our reasonable control, including extreme weather, fire, flood, accident, road closure, industrial action, epidemic, governmental restriction, or similar events. In such circumstances, performance may be suspended for the duration of the event, and we may agree a revised date or partial refund where appropriate. Nothing in this section limits any rights the customer may have under mandatory consumer legislation.

Any complaint should be raised as soon as reasonably possible so that we can investigate and, if appropriate, take corrective action. We may request supporting documents, photographs, or other information to assess the issue. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing a right shall be treated as a waiver of that right.

We may update these terms from time to time to reflect legal, operational, or business changes. The version in force at the time of booking will normally apply to that booking unless a change is required by law. Any variation must be agreed in writing or clearly communicated before the service begins. A customer’s continued use of the Haroldwood man with van service after being notified of updated terms may be treated as acceptance of those changes where lawful.

Governing Law

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. If a customer is resident elsewhere in the UK, any mandatory local consumer rights will still apply to the extent required by law.

By confirming a booking with Man With Van Haroldwood, you acknowledge that you have read, understood, and agreed to these terms. They are intended to create a fair and practical framework for every booking, ensuring that the work is handled responsibly, charges are transparent, and both parties know what to expect. This document forms the basis of the service relationship and should be read alongside any written quote or service-specific agreement.