Terms and Conditions
Man with Van Harold Wood Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Harold Wood provides removal, collection, delivery, and related services. By making a booking, accepting a quotation, or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 Client means the individual or business that makes a booking with Man with Van Harold Wood, or on whose behalf a booking is made.
1.2 Services means any removal, man and van, transport, delivery, loading, unloading, packing, or related services provided by us.
1.3 Goods means any items, furniture, personal effects, equipment, or materials that are transported, handled, or stored by us in the course of providing the Services.
1.4 Agreement means the contract between the Client and Man with Van Harold Wood comprising these Terms and Conditions, any written quotation, and the confirmed booking details.
1.5 Working Day means any day other than Saturday, Sunday, or a public holiday in England.
2. Service Area
2.1 Man with Van Harold Wood provides removal and man and van services predominantly within Harold Wood and surrounding areas, as well as to and from other locations across the United Kingdom, subject to availability.
2.2 Certain locations or access points may be subject to additional charges, restrictions, or lead times. We reserve the right to decline work where access is unsafe, unlawful, or impracticable.
3. Booking Process
3.1 Bookings may be made by the Client through our accepted booking channels, subject to our confirmation. A booking is only confirmed once we have provided written or verbal confirmation, together with any required deposit arrangements.
3.2 At the time of booking, the Client must provide accurate and complete information, including but not limited to:
a) Collection and delivery addresses and any access details.
b) Floor levels, presence of lifts, parking restrictions, and distance from parking to the property.
c) A clear description and approximate volume or list of Goods to be moved.
d) Preferred date and time, and any time constraints.
e) Any special handling requirements, fragile items, or high-value Goods.
3.3 Quotations are based on the information supplied by the Client. If the information is inaccurate or incomplete, we may adjust the price, extend the time required to complete the job, or in serious cases refuse to carry out the Services.
3.4 All bookings are subject to availability. We reserve the right to refuse or cancel a booking at our discretion and will not be responsible for any loss arising from such refusal or cancellation, save for the refund of any pre-paid charges relating to Services not yet performed.
4. Quotations and Prices
4.1 Unless stated otherwise, quotations are estimates only and are not binding if:
a) The information provided by the Client changes or is found to be incomplete or inaccurate.
b) The Services are not carried out within three months of the quotation date.
c) Additional Services are requested or required.
4.2 Our prices may be calculated on an hourly rate, a fixed price, or a combination of both, as notified to the Client at the time of booking.
4.3 Quotations may exclude certain items and circumstances, including but not limited to congestion charges, tolls, parking fees or fines, ferry charges, overnight accommodation, storage, packing materials, and extended waiting times. Such costs may be payable in addition by the Client.
5. Payments
5.1 Unless otherwise agreed in writing, payment is due in full either in advance of the Services or immediately on completion of the job on the same day.
5.2 We accept payment by methods notified to the Client at the time of booking. We do not accept responsibility for any charges imposed by the Client’s bank or payment provider.
5.3 Where a deposit is required, the booking will not be confirmed until the deposit is received. Deposits are generally non-refundable, except as stated in these Terms and Conditions or as required by law.
5.4 If any payment is not made when due, we reserve the right to:
a) Suspend or cancel the Services.
b) Apply reasonable interest on overdue amounts until payment is received in full.
c) Retain possession of Goods under our lien rights until all outstanding charges are settled.
6. Cancellations and Amendments
6.1 If the Client wishes to cancel or amend a booking, the Client must notify us as soon as possible using our accepted contact methods.
6.2 We may apply the following cancellation charges, calculated as a percentage of the agreed quotation or minimum charge:
a) More than 7 days before the scheduled date: deposit may be retained, but no further charge will usually apply.
b) Between 7 days and 48 hours before the scheduled date: up to 50 per cent of the agreed charge may be payable.
c) Less than 48 hours before the scheduled date, or on the day of the move: up to 100 per cent of the agreed charge may be payable.
6.3 If the Client wishes to reschedule, we will endeavour to accommodate the new date and time, subject to availability. Rescheduling may be treated as a cancellation of the original booking and a new booking, at our discretion.
6.4 We may cancel or postpone the Services due to reasons beyond our control, including but not limited to adverse weather, accidents, road closures, staff illness, vehicle breakdown, or safety concerns. In such cases, our liability will be limited to rescheduling the Services or refunding any pre-paid sums for Services not provided.
7. Client Responsibilities
7.1 The Client is responsible for:
a) Ensuring that adequate and lawful parking is available for our vehicles at both collection and delivery addresses.
b) Obtaining any necessary parking dispensations or permits and paying any related charges.
c) Ensuring that Goods are properly packed, secured, and ready for transport unless packing Services are specifically included in the Agreement.
d) Supervising loading and unloading where possible and checking that all Goods are loaded and unloaded correctly.
e) Ensuring that any Goods to be transported are lawful and do not include prohibited items.
7.2 The Client will be responsible for any parking fines, penalties, tolls, or congestion charges incurred as a direct result of the Services, where such costs arise due to the Client’s instructions or failure to arrange adequate parking or access.
8. Goods Not Accepted for Transport
8.1 Unless expressly agreed in writing, we will not carry or handle:
a) Hazardous or dangerous goods, including but not limited to explosives, flammable substances, chemicals, gases, and toxic materials.
b) Illegal goods, unlawful substances, or items obtained unlawfully.
c) Perishable goods that may deteriorate, including food, plants, and animals.
d) Cash, bullion, precious stones, securities, or high-value items such as fine art and antiques unless specifically declared and accepted in writing.
e) Waste that is subject to special handling or licensing requirements under waste regulations.
8.2 If such items are transported without our knowledge or consent, our liability for loss or damage is excluded to the fullest extent permitted by law, and the Client will be responsible for any resulting damage, claims, penalties, or costs.
9. Waste Handling and Environmental Regulations
9.1 Man with Van Harold Wood operates in accordance with applicable UK waste and environmental regulations. We will not remove or dispose of waste unlawfully.
9.2 The Client is responsible for clearly identifying any items intended for disposal and for confirming whether these items constitute household waste, commercial waste, or any type of restricted or hazardous waste.
9.3 Where we agree to remove waste or unwanted items, disposal will be carried out using lawful and appropriate facilities. Additional charges may apply for waste transfer, recycling, or disposal services.
9.4 We reserve the right to refuse to carry or dispose of any items that we believe may breach environmental or waste regulations, or that pose a risk to health, safety, or the environment.
10. Conduct of Services
10.1 We will provide the Services with reasonable care and skill, using vehicles and staff appropriate to the nature of the work.
10.2 We may choose the route and method of transport at our discretion, unless a specific arrangement is agreed in advance with the Client.
10.3 The time of arrival and completion is given in good faith but is not guaranteed, as it may be affected by traffic, roadworks, weather, or other factors beyond our control.
10.4 Our staff are not authorised or qualified to carry out specialist tasks, including but not limited to electrical disconnection or reconnection, plumbing, gas work, drilling or fixing into walls, or dismantling certain complex furniture or equipment. Any such work is undertaken at the Client’s risk unless separately agreed and arranged with appropriate professionals.
11. Liability and Limitations
11.1 We will take reasonable care in handling and transporting Goods. However, our liability for loss or damage is subject to the limitations set out in this Agreement.
11.2 We will not be liable for:
a) Loss or damage arising from inherent defects, pre-existing damage, poor construction, or natural deterioration of Goods.
b) Damage to Goods inadequately packed or protected by the Client.
c) Loss or damage where Goods are not inspected by the Client at the time of loading or unloading.
d) Loss or damage arising where the Client or any third party assists with loading, unloading, or packing.
e) Indirect or consequential losses, including loss of profit, loss of income, loss of use, or emotional distress.
11.3 Our total liability for any claim in respect of loss or damage to Goods, or for any other loss arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall not exceed a reasonable and proportionate amount, subject to any higher limit expressly agreed in writing.
11.4 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded by law.
12. Claims and Complaints
12.1 Any apparent loss, damage, or discrepancy should be reported to us as soon as reasonably possible, and in any event within 48 hours of completion of the Services.
12.2 The Client should provide reasonable details, including photographs where possible, to assist us in investigating any complaint or claim.
12.3 Failure to notify us within a reasonable period may affect our ability to investigate the matter and may limit or extinguish any potential liability we may have.
13. Insurance
13.1 We maintain appropriate insurance in connection with the Services we provide. Details of cover and limitations are available on request.
13.2 The Client is responsible for arranging any additional insurance required for high-value or specially protected Goods.
14. Force Majeure
14.1 We shall not be liable for any delay, failure, or inability to perform the Services where such delay or failure results from events or circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, strikes, road closures, accidents, civil disturbances, or acts of government.
14.2 In such circumstances, we may suspend or cancel the Services and will work with the Client to arrange an alternative date or solution where possible.
15. Data Protection and Privacy
15.1 We will handle personal data provided by the Client in connection with the Services in accordance with applicable data protection laws.
15.2 Personal data will be used for the purposes of managing bookings, providing Services, handling payments, and complying with legal obligations. We will not sell personal data to third parties.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any Agreement between the Client and Man with Van Harold Wood shall be governed by and construed in accordance with the laws of England and Wales.
16.2 Any disputes arising out of or in connection with the Services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found by any court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.
17.2 No waiver by us of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach of the same or any other provision.
17.3 We may update or revise these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that Agreement.
17.4 These Terms and Conditions, together with any written quotation and booking confirmation, constitute the entire agreement between the Client and Man with Van Harold Wood and supersede any prior understandings, promises, or representations, whether oral or written, relating to the subject matter of the Services.
